The javascript used on this site for creative design effects is not supported by your browser. Please note that this will not affect access to the content on this web site.
Skip Navigation
U.S. Department of Health and Human Services
  • YouTube
  • HRSA eNews
  • Print this
  • Email this

Office of Patient Advocacy/Single Point of Access: Standards & Measurements

Monitoring the performance of the C.W. Bill Young Cell Transplantation Program (Program) against specific standards is key to helping more patients have a successful bone marrow or umbilical cord blood transplant.

The Office of Patient Advocacy/Single Point of Access, one component of the Program, has two areas of focus:

  • The Office of Patient Advocacy provides help, support, and understanding to patients and families facing the crisis of a life-threatening illness, from diagnosis through survivorship.
  • The Single Point of Access refers to one electronic system that is used to search the Program's registry for both unrelated marrow donors and cord blood units. Doctors, transplant center coordinators, as well as patients and their families, can use this system to search the registry.

Performance standards for the Office of Patient Advocacy/Single Point of Access describe:

  • Number of bone marrow and cord blood transplants performed. This includes reporting the numbers of transplants performed for patients from these racial or ethnic heritages: American Indian or Alaska Native, Asian, Black or African-American, Hispanic or Latino, Native Hawaiian and Other Pacific Islander, White and people of multiple racial or ethnic heritages.
  • Search process accuracy, efficiency, and timeliness.
  • Information provided to patients and health care providers.
  • Advocacy services that help reduce barriers to transplant.

The Office of Patient Advocacy/Single Point of Access regularly reports performance measurements to HRSA.

Office of Patient Advocacy

Find contact information and resources to help patients and their families from diagnosis through survivorship at Be The Match Patient Services, a contractor for the Program's Office of Patient Advocacy.

Be The Match Patient Services